Leedia Wellness and Spa Policies and Client Guidelines

At LEEDIA WELLNESS AND SPA, our policies are designed to ensure smooth operations, professionalism, and a relaxing experience for every client. Kindly review the guidelines below before booking your appointment.

1. General Rules

Booking Policy

  • All services require advance booking.
  • Walk-ins are welcome (but subject to availability.)
  • 50 percent deposit is required to secure all bookings.

Payment Completion

  • Spa Services: Remaining balance must be paid in full before the session begins.
  • Home Services: Remaining balance is paid before service begins.

Payment Channels

  • All payments must go directly to LEEDIA WELLNESS AND SPA company accounts.
  • Clients are not allowed to pay therapists directly.

Cancellation & Rescheduling

  • Late cancellations or no-shows without communication for two weeks will result in forfeiture of deposit.
  • Clients may transfer booked services to another person if they are unable to attend.
  • Grace period of two weeks for rescheduling bookings before deposit is forfeited.

Voucher & Package Policy

  • Vouchers for unrendered services have a grace period of 1 month before they are forfeited.

Purpose

  • Ensures financial transparency, proper documentation, and accountability for both clients and spa.

Client Hygiene & Health Disclosure

  • All health conditions, allergies, injuries, pregnancy, or sensitivities must be disclosed.
  • The spa may decline service if medical concerns pose a risk.

2. Home Service Client Policy

(For clients booking home appointments)

Booking & Payment

  • Home services are strictly by appointment only.
  • 50 percent deposit is required to secure booking.
  • Remaining balance is to be paid immediately before service begins.
  • All payments must go directly to the company account; clients are not allowed to make cash payments or transfers to therapists.

Client Readiness

Clients must be fully prepared and ready at the scheduled appointment time. Session timing begins immediately upon the therapist’s arrival, and any delay on the client’s part will be deducted from the booked treatment duration.

Environment & Safety

  • Clients must provide a clean, safe, and comfortable environment with adequate lighting and ventilation.
  • Any harassment, unsafe behavior, or misconduct will result in immediate session termination without refund.
  • The spa reserves the right to cancel or discontinue service if safety is compromised.

Service Transfer & Cancellation

  • Clients may transfer a booked service to another person if they cannot receive it themselves; the spa must be notified in advance.
  • Late cancellations or no-shows without communication for two weeks will result in forfeiture of deposit.
  • Grace period of two weeks for rescheduling before deposit is forfeited.

Transportation

  • Charges may apply depending on location and will be communicated before confirmation.

3. Privacy, Data & Website Use Policy

Personal Information

LEEDIA WELLNESS AND SPA may collect personal information from clients when they book appointments, submit inquiries, or contact us through the website, WhatsApp, phone, or any other communication channel.

This information may include:

  • Full name
  • Phone number
  • Email address
  • Booking details
  • Service preferences
  • Health-related information disclosed for treatment purposes
  • Any other information voluntarily provided by the client

Use of Information

The information collected is used to:

  • Process bookings and appointments
  • Confirm services and payments
  • Communicate with clients regarding their appointments
  • Provide suitable treatment recommendations
  • Improve client service and overall experience
  • Maintain internal records and documentation
  • Ensure safety, professionalism, and proper service delivery

Health Information

Any health conditions, allergies, injuries, pregnancy, sensitivities, or other relevant concerns shared by clients will be used only for service safety, treatment suitability, and professional care.

Data Storage and Protection

LEEDIA WELLNESS AND SPA takes reasonable steps to protect client information from unauthorized access, loss, misuse, or disclosure. Client information is handled with care and stored for business and service-related purposes only.

Information Sharing

Client information will not be sold or shared with third parties except where necessary for:

  • Service administration
  • Payment processing
  • Legal compliance
  • Safety and operational requirements

Retention of Information

Client information may be retained for as long as necessary to manage bookings, provide services, maintain business records, and meet legal or operational obligations.

Client Rights

Clients may request access to, correction of, or deletion of their personal information where applicable and where such requests do not conflict with business, legal, or record-keeping requirements.

4. Cookies & Website Tracking Policy

Cookies

Our website may use cookies and similar tracking tools to improve browsing experience, support website functionality, and understand how visitors use our site.

Cookies may be used to:

  • Remember user preferences
  • Improve website performance
  • Support booking functions
  • Analyze website traffic and usage patterns
  • Enhance overall user experience

Third-Party Tools

The website may use third-party services such as analytics tools, booking systems, or embedded platforms. These third-party services may also collect information in accordance with their own privacy policies.

Managing Cookies

Visitors may choose to accept or disable cookies through their browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

5. Website Communications

By contacting LEEDIA WELLNESS AND SPA through the website, WhatsApp, email, or any online form, clients agree that we may respond to their inquiries and send booking-related communications, including confirmations, reminders, and service updates.

Clients may also receive important notices regarding:

  • Appointments
  • Payment reminders
  • Policy updates
  • Service changes

6. Electronic Consent

By using our website, submitting a booking, or contacting LEEDIA WELLNESS AND SPA online, clients acknowledge that they have read and understood our policies and agree to the collection and use of information as outlined in this policy.

7. Policy Updates

LEEDIA WELLNESS AND SPA reserves the right to update or modify these policies at any time without prior notice. Any changes will take effect once published on the website.

8. Contact for Privacy Concerns

If you have any questions, concerns, or requests regarding your personal information or our privacy practices, please contact LEEDIA WELLNESS AND SPA through our official communication channels.

Phone 1:+234913 997 0061
Phone 2:+2349011577669
Email: info@leediawellnessandspa.com